1. Customer Service & Support
Our care team is available during store hours to assist with product inquiries, order status, and shipping:

• Toll-Free Phone: 1-800-337-4056.
• Local Phone: 604-622-1188.
• Email Support: customercare@modaselle.com. Note: We typically respond to all inquiries within 1-2 business days.

2. Visit Our Boutique
Modaselle showroom is located in the heart of downtown Vancouver:

• Address: 943 Seymour Street (between Nelson and Smithe), Vancouver, BC V6B 3M1.
• In-Store Hours: Monday – Saturday: 10:00 AM – 6:00 PM PST. Sunday: Closed.

3. Media & Social

• Press & Media Inquiries: press@modaselle.com.
• Instagram: Follow us @modaselle for the latest arrivals.

While our website is currently available in English only, we are proud to offer personalized support in multiple languages through our dedicated team.

Languages We Speak:

• English
• Chinese (中文)
• Korean (한국어)
• Ukrainian (Українська)
• Russian (Русский)

In-Store

While visiting our Vancouver boutique, please let us know if you would prefer to be assisted in a language other than English. We will do our best to pair you with a team member who can speak with you directly.

Customer Care

You are welcome to contact us at customercare@modaselle.com in any of our supported languages. Your email will be handled by a fluent staff member who will respond in your preferred language.

1. Featured Top Luxury Brands

• Watches: Rolex, Patek Philippe, Audemars Piguet, Vacheron Constantin, Omega.
• Jewelry: Cartier, Van Cleef & Arpels, Tiffany & Co., Bulgari, Harry Winston.
• Handbags: Chanel, Hermès, Louis Vuitton, Dior, Gucci, Goyard.
  

2. Full Designer List (A - Z)

• A - F: Alexander McQueen, Alexander Wang, Audemars Piguet, Balenciaga, Bottega Veneta, Breguet, Bulgari, Burberry, Cartier, Celine, Chanel, Chloe, Chopard, David Yurman, Delvaux, Dior, Fendi, Franck Muller.
• G - O: Givenchy, Goyard, Gucci, Harry Winston, Hermes, Hublot, IWC, Jaeger LeCoultre, Jimmy Choo, John Hardy, Loewe, Longines, Louis Vuitton, Mikimoto, Miu Miu, Montblanc, Mulberry, Omega.
• P - Z: Panerai, Patek Philippe, Piaget, Prada, Proenza Schouler, Rolex, Saint Laurent, Salvatore Ferragamo, Stella McCartney, Tacori, Tag Heuer, Tiffany and Co, Tudor, Valentino, Van Cleef and Arpels, Vacheron Constantin, Versace, Zenith.

Note: Our inventory is updated daily. If you are looking for a specific model or a brand not listed above, please contact us at customercare@modaselle.com.

Visit Our Boutique
Modaselle's showroom is located in the heart of downtown Vancouver:

• Address: 943 Seymour Street (between Nelson and Smithe), Vancouver, BC V6B 3M1.
• In-Store Hours: Monday – Saturday: 10:00 AM – 6:00 PM PST. Sunday: Closed.

Yes, our team is "super knowledgeable" and undergoes rigorous, ongoing training to ensure the highest standards of accuracy.

• Specialized Training & Tiers: Authenticators are tiered by counterfeit risk level and undergo a minimum of 40 hours of intensive training, including job shadowing, daily sessions, and quizzes.
• Ongoing Expertise: To stay ahead of evolving counterfeit trends, our staff participates in continuous training sessions throughout their entire tenure.
• Multi-Level Protocol: Every item must pass a meticulous, multi-level authenticity protocol before it is listed for sale.
• Advanced Tools: We complement our team's expertise with Entrupy Verified AI technology for handbag verification.
• Authenticity Guarantee: We back our experts' work with a money-back authenticity guarantee on every item sold.

1. Data Collection & Advertising

• Cookies: We collect personal information through cookies and similar technologies to enhance your shopping experience.
• Advertising Partners: Data may be shared with trusted business and marketing partners to show you personalized advertisements based on your interests.
• Opt-Out (GPC): We honor Global Privacy Control (GPC) signals. If your browser has GPC enabled, we will automatically treat it as a request to opt-out of data sharing for targeted advertising.

2. Global Compliance & Your Rights

Our store utilizes advanced compliance tools to meet the standards of international and regional privacy laws, including GDPR, CCPA-CPRA, PIPEDA, APPI, and others. As a customer, you have the right to:

• Access & Knowledge: Request a report on the personal information we hold about you.
• Rectification: Request that we correct any inaccurate information.
• Data Portability: Request a copy of your data in a format that can be transferred to another service.
• Erasure: Request the deletion of your personal information.

3. Technical Safeguards

• Shopify Security: As a Shopify-powered store, your transactions are protected by industry-standard encryption and fraud detection tools.
• Retention: We only retain your personal information for as long as necessary to provide our services or comply with legal requirements.

Yes, we offer a convenient in-store pickup option for our local customers.

• Location: Pickup is available at our Vancouver boutique: 943 Seymour Street (between Nelson and Smithe), Vancouver, BC V6B 3M1.
• Contact for Pickup: * Toll-Free: 1-800-337-4056. Local: 604-622-1188

Security & Requirements

For your protection and to prevent fraudulent transactions, please note the following mandatory requirements:

• Authorized Person: In-store pickup is available only for the original credit card holder who placed the order.
• What to Bring: You must present a valid photo ID and the original credit card used for the purchase at the time of pickup.

Currently, we are only able to ship items to Canada and the United States.

International Inquiries: To inquire whether we ship to your particular destination outside of North America, please email us at customercare@modaselle.com.

Shipping Security: All orders are safely packaged, fully insured, and require a signature upon delivery.

Address Requirements: For your security, we suggest shipping to the billing address on file with your credit card. If you must use a separate shipping address, we highly recommend paying via e-transfer (within Canada) or wire transfer (worldwide) to avoid processing delays or order cancellation.

Taxes and Duties: Orders shipping to the USA will not be charged tax during the transaction; however, you may incur additional taxes and/or duties when the item is inspected at the customs office of your destination.

To initiate a return for store credit, you must notify us within 14 days of your delivery date or in-store purchase date:

• Notify Us: You can request a return by calling us at 1-800-337-4056 or emailing customercare@modaselle.com.
• Eligibility: Only full-priced merchandise in its original condition (with all tags, accessories, and documentation) is eligible for return.
• Final Sale: Please note that discounted items or items purchased using store credit are considered final sale and cannot be returned.

Managing Your Return Shipment

Once you have notified us, you are responsible for managing the return of the item:

• Package Securely: Include all original packaging, accessories, documentation, and a copy of your original invoice.
• Mail to Boutique: Send your package to: Modaselle 943 Seymour Street Vancouver, BC V6B 3M1, Canada.
• In-Store Option: Alternatively, you may bring the item directly to our Vancouver boutique.

You can track your order directly via our courier's website (FedEx or Canada Post) using the tracking number sent to you by email once your package has shipped.

For any questions regarding your delivery, you can also contact our Customer Care team:

• Toll-Free: 1-800-337-4056
• Email: customercare@modaselle.com

Yes, Modaselle accepts store credit as a payment method at our physical boutique.

How to Earn Store Credit

Store credit is primarily issued through our Trade-In Program:

• Exchange Your Items: You can trade in your authentic luxury jewelry, watches, or handbags to receive credit toward your next purchase.
• In-Person Processing: To ensure a proper evaluation of your items, all trade-ins are processed in person at our Vancouver showroom.

Where to Use Your Credit

You can apply your store credit during the checkout process at our boutique:

• Location: 943 Seymour Street (between Nelson and Smithe), Vancouver, BC V6B 3M1.

At Modaselle, we maintain a high standard of quality. All items must be clean and wearable, and each piece undergoes a careful inspection to guarantee its quality, authenticity, and condition.

Our Condition Guide
Every designer item is categorized into one of the following five tiers:
- Like New: The item shows no visible wear.
- Excellent: The item shows faint wear.
- Very Good: The item shows light wear.
- Good: The item shows some signs of wear and use.
- Fair: The item shows significant wear and use.

Accessories and Packaging
Many of our luxury items include their original tags, boxes, dust bags, and authenticity cards. If these original accessories are available, they will be explicitly mentioned in the specific item description.

All diamond and gemstone grading at Modaselle is conducted by our certified experts in strict accordance with GIA standards. To preserve the exceptional craftsmanship of high-end pieces from houses like Cartier, Tiffany & Co., and Bulgari, we perform mounted grading, which ensures that original settings are never compromised. This meticulous evaluation is fully supported by our full money-back authenticity guarantee, providing you with complete peace of mind.

If a luxury item you love has been sold, you can still stay informed about future availability:

• Location: The Add to Waitlist button is prominently located on the product page, positioned directly where the "Buy" button usually sits.
• Context: This button appears specifically for items with a "Recently Sold" badge. It is situated just below the price and installment information (such as Shop Pay).
• Function: Clicking this allows you to receive a notification if a similar item becomes available in our collection.

We provide a variety of secure payment methods to ensure a smooth shopping experience. You can choose from the following options:

• Credit & Debit Cards: We accept Visa, Mastercard, American Express, Discover, and Diners Club.
• Digital Wallets: For a faster checkout, we support Shop Pay, Apple Pay, and Google Pay.
• Buy Now, Pay Later: We offer Klarna, allowing you to split your purchase into smaller, manageable payments.
• Bank Transfers: For enhanced security—especially for orders shipping to an address different from your billing address—we highly recommend e-transfer (within Canada) or wire transfer (worldwide).
• Trade-Ins: You can trade in your luxury items for store credit to put towards your next purchase.

Yes! At Modaselle, we believe in providing exceptional value every single day rather than waiting for seasonal sales. Our most popular promotion is our Signature Daily Drop, which happens every day at 12:00 PM PST.

Here is what you can look forward to daily:

• 6 Fresh New Arrivals: We curate and list 6 highly-coveted luxury pieces to keep our collection exciting and up-to-date.
• 4 Exclusive Flash Sales: Each day, we select 4 existing items from our vault and apply a special, limited-time discount.

Pro Tip: These items move fast! We recommend bookmarking our "New Arrivals" page and checking in at noon sharp to snag your favorite pieces before they’re gone.

At Modaselle, our pricing strategy is dynamic and reflects current global market trends. Because we purchase items outright rather than using a consignment model, we aim to provide a fair and competitive market value for your luxury goods immediately.

Important Note: We currently only accept in-person selling of luxury items. Please visit our downtown Vancouver showroom at 943 Seymour Street to receive a confidential quote and immediate payout for your designer pieces.

Our team evaluates each unique piece based on the following four primary factors:

• Brand Resale Value: Top-tier brands like Rolex, Chanel, Hermès, Louis Vuitton, and Cartier retain the highest value due to consistent demand.
• Market Trends: We analyze real-time data to capture trending patterns in colors, styles, and silhouettes.
• Item Condition: We carefully inspect each item and categorize it from Like New to Fair. Items in better condition command a higher resale value.
• Recency & Rarity: Newer items typically have a higher resale value, while rare or vintage pieces can also drive up the price due to high collector demand.

Modaselle specializes in the outright purchase of authenticated pre-owned luxury accessories. We recommend bringing high-end items from the following categories to our showroom for a confidential valuation:

• Designer Handbags: We look for iconic pieces from prestigious brands such as Chanel, Hermes, Louis Vuitton, and more.
• Luxury Watches: We specialize in high-end timepieces from brands like Rolex, Audemars Piguet, and more.
• Designer Jewellery: This includes pieces from renowned houses such as Cartier, Tiffany & Co., Van Cleef & Arpels, Bulgari, and more.

Valuation Requirements

• Condition: All items brought for valuation must be clean and wearable.
• Accessories: To ensure you receive the highest possible valuation, please bring any original tags, boxes, dust bags, and authenticity cards associated with the item.
• In-Person Service: We currently only offer on-site valuations for our buyback program. Please bring your items to our downtown Vancouver showroom located at: 943 Seymour Street, Vancouver, BC V6B 3M1.