Exchange Policy
We want you to love your new find!
All full priced merchandise may be returned for store credit within 14 days of the delivery date or in store purchase date. The item must be in its original condition, have all original tags still attached and include all original accessories and documentation.
Please note: we are not able to credit shipping charges.
Discounted items or items purchased using store credit are a final sale.
Return Your Items:
Online:
- Notify us of your return:
Call us: 1-800-337-4056
Email us: customercare@modaselle.com - Package the item(s) securely with all original accessories, documentation and packaging. Make sure all of the items are in the original condition and all of the tags still attached with the item. Please include a copy of the original invoice.
- Mail your return to us at:
Modaselle
943 Seymour Street
Vancouver, BC V6B 3M1
Canada
(t) 1-800-337-4056
In Store:
- Simply bring the item to our store at:
Modaselle
943 Seymour Street
Vancouver, BC V6B 3M1
Canada
Returns generally take 1-3 business days to process once the item arrives at our store.
CANCELLATIONS
Orders placed containing items from our regular merchandise are eligible for cancellation provided they have not yet been processed for shipment. If you wish to cancel your order please contact our Customer Care team as soon as possible with your request.
New Arrival Cancellations: Items from our New Arrival section are not eligible for cancellations and are subject to our standard exchange only return policy.
We guarantee all items sold by Modaselle to be authentic. For more information on our authenticity policy, please visit our Authenticity page.
If you have any questions or concerns, please contact Modaselle Customer Care:
We thank you for shopping with us!
Modaselle Customer Care Team